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Search results for “guest loyalty”
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019
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4:16:13 PM
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The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
Marriott and Expedia exclusive agreement will retake control of wholesale rates
09/18/2019
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6:20:50 PM
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Expedia Group will next month become the exclusive distributor of Marriott International wholesale and promotional room rates, availability, and content to bedbanks, and other redistributors.
Accor on why digital transformation alone isn't enough for China
08/28/2019
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2:48:33 PM
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Accor's Chief Digital Officer, Maud Bailly, acknowledges that even if a non-Chinese organization can transform and gear up for today's digital economy, it isn't prudent to go alone to make it work in China.
Cosi raises €5M for its ‘full-stack’ hospitality
08/22/2019
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3:03:00 PM
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U.S. competitors like Sonder and Lyric are operating a similar model and might also look into Europe, but "it is a very local game.”
How hotels are adapting to the biggest disruptors
07/02/2019
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5:10:47 PM
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Such disruption, in a good way, has the hospitality industry focused on a "return on experience" metric.
Extending your food and beverage offering
05/06/2019
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5:59:06 PM
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F&B experience should reflect the core and style of the property. For hotel guests it should also be a memorable experience, adding to their overall stay.
Is hotel loyalty worth it?
07/04/2019
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3:35:02 PM
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Loyal customers are more likely to perceive the company’s products and services with good value and are less sensitive to the company’s price premium.
Hilton Honors explores travel motivations and aspirations of APAC travelers
07/16/2019
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3:59:53 PM
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The uniqueness of the destination or experience has the most influence on deciding where people want to travel with three in four aspiring to be a 'travel expert in their social circle.
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